 them back and listen with Empathy and a real ear to their concerns, endeavouring all the while to put them at their ease. I respond to everyone who messages me looking for advice, and with a one 2 one call with them in complete confidence, for as long as it takes without judging them. After I initially ask about themselves to get a picture in my minds eye of their character, I then ask what they are experiencing at the hands of such cruel members of our society, let me add that thank the great lord bul